1. DEFINITIONS
(a) Customer means the party engaging the services of Leaders Lounge.
(b) Leaders Lounge/we/us/our means Kealun Pty Ltd atf the CR Yip Family Trust ABN 59 866 902 051.
(c) Terms means these terms and conditions of trade and terms and conditions of the use of the Website.
(d) Website means www.Leaderslounge.com.au.

2. WEBSITE TERMS AND CONDITIONS OF USE
(a) INTRODUCTION
(i) The Website is provided by Leaders Lounge.
(ii) In these Terms, an individual visitor to the Website is referred to as ‘you’ irrespective of whether the visitor becomes a Customer.
(iii) By proceeding to use the Website, you agree to be bound by these Terms, in their current form and as they may be amended by us from time to time. If you do not accept these Terms, you must discontinue your use of the Website immediately.
(iv) These Terms are governed by the laws of Australia and the Australian courts have exclusive jurisdiction in any dispute arising out of or in connection with your use of the Website.
(v) If you have any queries or complaints regarding the Website or these Terms, please contact us at info@leaderslounge.com.au.

(b) CHANGES TO THESE TERMS AND THE WEBSITE
(i) We may revise these Terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.
(ii) We may update the Website from time to time and may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Website, or any content on it, will be free from errors or omissions.

(c) INFORMATION PUBLISHED ON THE WEBSITE
(i) We take reasonable precautions to ensure that information published on the Website is accurate, but we do not guarantee its accuracy. You should take appropriate steps to verify information displayed on the Website before relying on it. Downloading material from the Website is done at your own risk and any materials provided via the Website are provided on an “as is” basis.
(d) ONLINE COACHING SEMINARS, FACE-TO-FACE COACHING SEMINARS & PRODUCTS
(i) Any statements made about the use of the products or seminars or content of the seminars is made generally and may not be applicable to all circumstances. The limitation of liability provided for by these Terms shall apply equally to the seminars to which Customers are directed to from the Website.

(ii) The Customer acknowledges that any advice given during a seminar or within a product is general in nature and may not apply to all circumstances. Before implementing any organisational changes, the customer should consider their employers own policies, procedures, and practices. In the event the customer seeks advice specifically tailored to their circumstances, they should contact Leaders Lounge via email to info@leaderslounge.com.au.

(iii) The Customer agrees that Leaders Lounge, through the Approved Partner program, markets, and sells on behalf of Approved Partners, content that Leaders Lounge has not itself created. Leaders Lounge charges a commission to the Approved Partners for the marketing and sale of the said products and seminars, however, the content and the product is solely that of the Approved Partner. The Customer agrees to that Leaders Lounge is not responsible for the delivery or content of the products or seminars provided on the Leaders Lounge platform that is produced by an Approved Partner. In the event there is a dispute or claim in relation to such content, the Customer may contact Leaders Lounge via email to info@leaderslounge.com.au, and Leaders Lounge shall direct the Customer to the Approved Partner. Leaders Lounge may offer itself as a facilitator dispute resolution should those parties be agreeabl(iv) In participating in the online seminars or by purchasing the products, the Customer agreed that they shall not duplicate the contents or otherwise modify any of the same save for that required for their own personal enjoyment of the contents therein. The reservation of rights in relation to copyright and intellectual property provided in these Terms applies to the content in any seminar or product.

(v) The Customer acknowledge that their conduct in the seminars may affect the enjoyment of other customers and the panellists participating in the seminar. In participating in a seminar, the Customer agrees to conduct themselves in a respectful and professional manner, measured against a reasonable person in the same circumstances.

(vi) The Customer agrees to be bound by this code of conduct, failing compliance with this, Leader Lounge may immediately terminate the Customer involvement in any seminar facilitated by Leaders Lounge, without notice.

(vii) The Customer must:
(1) Be honest;
(2) Be respectful;

(3) Be patient; and
(4) Comply with all laws.

(viii) The Customer acknowledges that Leaders Lounge, in its sole discretion, may prohibit or terminate membership, may expel them from a live seminar session should the conduct of the Customer fall below the standard expected by Leaders Lounge in these Terms. The customer acknowledges the prohibition of corporate espionage and respect our risk reduction strategy. Leaders Lounge reserves the right to prohibt membership and services to certain businesses and their employees without prejudice.

(ix) The Customer indemnifies Leaders Lounge for any claims made by other participants regarding the conduct of the Customer during a seminar or services.

(x) Given the nature of the seminars sold on the Website, no refunds shall be offered, subject to the application of the Australian Consumer Law.

(xi) The Customer may require certain software to be installed on their device in order to properly review the seminars. The Customer warrants that they have installed this software and have considered the terms and conditions of use of the software provider. Leaders Lounge accepts no liability for any damage suffered in the use of the third-party software required to open the literature and extends any waiver of liability in relation to the use of third-party products in these Terms to this condition.

(xii) Please contact us at info@leaderslounge.com.au in relation to enquires about our refund policy.

(e) SECURITY FOR ONLINE TRANSACTIONS
(i) Any online transactions completed with Leaders Lounge are completed via third parties using SSL technology, which provides high level encryption for online transactions.
(ii) The Customer’s credit card information is not taken by Leaders Lounge. This information is taken by third party providers including. We do not retain your financial information.
(iii) Any online payment is transacted via third party providers and subject to the terms and conditions imposed by those providers. Leaders Lounge encourages customers to consider the terms and conditions of these providers before electing that particular payment method.
(iv) Often, third party providers impose a small fee for processing the transaction. This fee is passed on the to Customer and will be itemised during the transaction.

(f) VIRUSES
(i) We do not guarantee that the Website will be secure or free from bugs or viruses.
(ii) You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
(iii) You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and the Criminal Code Act 1995 (Cth). We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

(g) LIABILITY
i. We provide the Website without warranty of any kind. We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
ii. Nothing in these Terms excludes or limits our liability regarding subject matter or a cause of action that cannot be excluded or limited by Australian law.
iii. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation. We will not be liable for any indirect or consequential loss or damage.
iv. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
v. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
vi. We do not guarantee that the Website will always be available or be uninterrupted and reserve the right to suspend access to the Website without notice.

vii. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(h) INTELLECTUAL PROPERTY RIGHTS
i. Unless otherwise stated, we are the owner or the licensee of all intellectual property rights on our site, and in the material published on it, including the seminars which Customers are directed to from the Website. Whilst we are not the owners of the intellectual property associated with the seminars and products sold via the Approved Partner program, the intellectual property is published or otherwise provided on the Website with permissions from the owner. All works are protected by copyright laws and treaties around the world. All such rights are reserved. Nothing in these Terms operates to transfer, assign or grant any of those rights to you. You must not reproduce or use literature, content, images, trademarks or names displayed on the Website or in the seminars other than for your personal use without written permission of the owner.

ii. Unless specifically prohibited by a notice published on any page, you may make a print copy of any parts of the Website or the material on the Website, including the seminars, that you require for your own personal use, provided that in doing so you do not remove or alter any trade mark, copyright or other proprietary notices contained in that part of the Website. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged. You must not use any part of the content on our Website or the seminars for commercial purposes without obtaining a licence to do so from us or our licensors, if any.
iii. Given Customers are encouraged to participate in the seminars, Customers consent to Leaders Lounge and its partners to take or have taken by others, photographs, digital images and/or audio and/or video footage, and/or words said (the Media) of the Customer, and to store the images, make copies of the Media and publish the Media in any form, in whole or in part, and distribute them in any medium including, but not limited to, print media, the Internet, CD-ROM, other multi-media uses or graphic representation, cinematography or video.

b. THIRD PARTY WEBSITES
i. We assume no responsibility for the content of any websites linked on our Website or websites from which you have accessed our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

c. DATA AND PRIVACY
i. We are committed to protecting your privacy. Please see our Privacy Policy for details of how we treat information which you provide to us via the Website.