Mastering Critical Conversations
Where Confident Communicators Are Made
Experience practical, hands-on training that empowers you to lead complex conversations with clarity and compassion fostering stronger relationships and achieving meaningful outcomes in every interaction.
8 weeks
Four impactful 90-minute sessions, held fortnightly in a cohort of 4 to 12 people.
Online Studies
Immersive virtual workshops that spark insight, connection, and real-world leadership growth.
30 Years of Excellence
Designed to foster professional and personal success, drawing on over 30 years of research.
Leaders Lounge
Program Overview
Tackle tough conversations, build trust, and inspire action with clarity and confidence.
4 Sessions over 8 Weeks
Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
Having a critical conversation in the workplace can often be an uncomfortable and challenging experience. Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.
Our course is designed to address the four key elements of a critical conversation, empowering you to communicate effectively in any scenario.
What You’ll Gain
Learning Outcomes
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Prepare and plan for critical conversations with clarity and purpose.
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Communicate effectively, ensuring your message is understood and well-received.
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Manage your emotions, responding rationally and constructively during challenging discussions.
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Maintain positive relationships, fostering trust and collaboration post-conversation.
Participants Receive
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Personalised diagnostics for tailored insights and growth.
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Interactive live sessions focused on practical communication skills.
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Post-program support and resources to help you apply your new skills.
Upon completion, you’ll be eligible for the nationally accredited micro-credential:
BSBCMM412 – Lead Difficult Conversations, delivered in partnership with KnowledgeAccess #RTO 40961.
Enrol Today!
Step into the Managing Critical Conversations program, a structured framework grounded in practical strategies and real-world application. Enrol today to access immersive training, expert facilitation, and tools designed to help you lead with clarity, confidence, and consistency in every conversation.
Program Inclusions
Diagnostics
Gain personalised insights into your communication style.
Identify strengths and areas for growth to drive meaningful impact.
Live Training
Engage in 90-minute interactive live training sessions led by a professional facilitator, equipping you with the practical skills you need to thrive.
Resources & workplace tasks
Stay on track between sessions with targeted micro-practice activities and access supportive resources to reinforce and embed your new skills.
1:1 coaching
Our programs are mapped to Nationally Accredited Qualifications. Join exclusive discussion groups post program to practice your new skills.
FAQ’s
Frequently Asked Questions
Who is this program designed for?
This program is tailored for emerging and experienced leaders, managers, and professionals who want to master the art of navigating challenging conversations. If you’re looking to boost your confidence, build trust with your team, and foster a culture of collaboration, this program is for you. It’s also perfect for anyone who’s ever felt uneasy about giving feedback, addressing sensitive topics, or having to mediate workplace conflicts giving you the tools to handle these situations gracefully and effectively.
How is the program delivered?
The program is delivered online over 8 weeks, blending flexibility with the power of live, interactive learning. You’ll join four 90-minute live workshops led by experienced facilitators, where you’ll dive deep into the core skills of managing critical conversations. You’ll also receive personalised diagnostics to pinpoint your strengths and areas for growth, plus bite-sized practice tasks and a wealth of resources to help you embed these new skills. You’ll even have access to post-program discussion groups to continue your journey with a community of like-minded peers.
What outcomes can I expect?
By the end of this program, you’ll be able to confidently lead critical conversations, turning potential conflict into opportunities for growth and connection. You’ll discover how to prepare and plan effectively, communicate with clarity and empathy, and manage your emotions so you can stay calm and focused no matter how tough the discussion gets. You’ll also gain strategies to repair relationships and maintain harmony in your team, ensuring that your leadership leaves a positive and lasting impact.
What accreditation will I receive?
Upon completion, you’ll earn the nationally accredited micro-credential:
BSBCMM412 – Lead Difficult Conversations, delivered in partnership with KnowledgeAccess #RTO 40961.
This isn’t just a certificate, it’s a badge of distinction that recognises your ability to handle the conversations that truly matter. Plus, it’s a stepping stone towards further nationally recognised qualifications, helping you build a robust, future-ready leadership portfolio.
Contact Us
Get In Touch
Have 6 or more people who could benefit? Let us run this program in-house for you. Simply complete this form.