8 weeks


4 x 90 minute immersive virtual workshops


BSBCMM412 Lead difficult conversations


Program Overview

Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

Having a critical conversation in the workplace can often be an uncomfortable and challenging experience. Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.

Our course is tailored to tackle the four key elements of a critical conversation, enabling you to communicate confidently in any scenario.

Learning Outcomes

  • Prepare and plan for a critical conversation
  • Communicate effectively during a critical conversation
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a critical conversation


Upon completion you are eligible for Nationally Accredited Micro-credential unit of competency BSBCMM412 Lead difficult conversations*.

Program inclusions


    Have 6 or more people who could benefit? Let us run this program in-house for you. Simply complete this form.